Privacy Policy

At DEX, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you use our social media content approval platform.

1. Information We Collect

We collect the following types of information:

Account Information: Email address, names, company/agency details, and other information you provide when you create an account or use our services.
Content Information: Information about the social media content shared on our platform, including images, text, videos, captions, and feedback provided by clients and agencies.
Approval Information: Content approval statuses, timestamps, feedback messages, and client responses related to social media content reviews.
Payment Information: Billing information and partial payment details when you subscribe to our paid services. Full payment card details are processed securely by our payment gateway providers and are not stored on our servers.
Technical Information: IP address, browser type, device information, and cookies for platform functionality and security purposes.
Usage Information: How you interact with our platform, including pages visited, features used, and time spent on the platform.

2. How We Use Your Information

We use your information for the following purposes:

To provide and maintain our platform services
To facilitate content approval between agencies and clients
To enable sharing, reviewing, and approving social media content
To process transactions and manage subscriptions
To send service-related communications, such as notifications about content awaiting approval or feedback
To comply with legal and regulatory requirements
To detect and prevent fraud, security breaches, and other potentially prohibited activities
To improve our platform and user experience
To communicate with you about updates, security alerts, and support

3. Payment Processing and Security

For subscription and payment processing:

All payment transactions are encrypted and processed through established, third-party payment processors that comply with PCI DSS standards
We do not store complete credit card information on our servers
Payment processors may collect additional information as outlined in their respective privacy policies
We implement appropriate security measures to protect transaction data and prevent unauthorized access
Billing information is retained for legal compliance, accounting purposes, and recurring billing management

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

All data is encrypted in transit using TLS/SSL protocols
We utilize secure cloud infrastructure with industry-standard security practices
Regular security assessments and updates are performed to maintain data protection
While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security

5. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who help us operate our platform, process payments, and provide services to you
Agencies and Clients: Information shared between agencies and clients as part of the content approval process
Payment Processors: To process subscription payments and manage billing
Legal Authorities: When required by law, court order, or governmental regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.

6. Retention of Data

We retain your information as long as necessary to provide our services and for legitimate business purposes:

Account information is kept as long as your account is active
Content and approval data is retained according to your subscription plan and our data retention schedule
Transaction records are kept in accordance with tax, accounting, and legal requirements
You may request deletion of your data, subject to legal and legitimate business requirements

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access your personal information
The right to correct inaccurate information
The right to delete your personal information
The right to restrict or object to processing
The right to data portability
The right to withdraw consent at any time
To exercise these rights, please contact us using the information provided in the Contact Us section.

8. Client Content Review Without Login

Our platform allows clients to review, approve, or provide feedback on content without requiring an account or login. This is facilitated through secure, unique links. Please be aware that:

Anyone with access to these unique links can view the content shared through them
We track interactions with these links for security and functionality purposes, including timestamps, approval actions, and feedback submissions
Client names or identifiers may be attached to approvals and feedback for tracking purposes
We recommend treating these links as confidential and not sharing them publicly

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information:

Essential cookies for core platform functionality
Analytical cookies to help us improve user experience
Preference cookies to remember your settings and preferences
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent

10. International Data Transfers

Your information may be processed in countries other than where you live:

We may transfer your data to servers and service providers located in different jurisdictions
We implement appropriate safeguards to protect your information when transferred internationally
By using our services, you consent to this international transfer of information

11. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice, such as an email notification.