DEX

Refund Policy

At DEX, we want you to be completely satisfied with our social media content approval platform. This Refund Policy outlines when and how refunds are processed for our subscription services.

1. Subscription Services

DEX operates primarily on a subscription model:

  • All subscription payments are non-refundable
  • This includes monthly, annual, and any other subscription plans
  • Cancellation of a subscription will stop future billing but will not result in a refund for any portion of the current billing period
  • Trial periods, if offered, allow you to evaluate our service before making a payment commitment

2. Subscription Plans

DEX offers various subscription plans with different features and capabilities:

  • Subscription fees are based on the selected plan and billing cycle (monthly, annual, etc.)
  • Plan features may include varying limits on the number of brands, content items, users, and storage
  • You can upgrade or downgrade your subscription plan according to your needs
  • Pricing information is available on our website or through our sales team

3. Payment Processing

Our payment processing procedures:

  • All payments are processed securely through established payment processors that comply with PCI-DSS standards
  • Subscription fees are charged automatically at the beginning of each billing cycle
  • Payment receipts are sent to the email address associated with your account
  • We accept major credit cards, debit cards, and other payment methods as specified on our payment page
  • All prices are exclusive of taxes unless otherwise stated

4. Subscription Cancellation

For subscription-based services:

  • You can cancel your subscription at any time through your account settings or by contacting our support team
  • Cancellation will take effect at the end of your current billing cycle
  • You will retain access to all features until the end of your paid period
  • Upon cancellation, you will lose access to the platform, including all content, approval histories, and feedback data
  • We recommend exporting any essential data before cancelling your subscription
  • No refunds will be provided for unused portions of your subscription period

5. Service Interruptions

In cases of service interruptions:

  • If DEX experiences significant downtime or technical issues, we will work to restore service as quickly as possible
  • Scheduled maintenance downtime will be announced in advance whenever possible
  • While we strive to provide uninterrupted service, no refunds or credits will be issued for any service interruptions

6. Plan Changes and Upgrades

If you change your subscription plan:

  • Upgrading to a higher-tier plan will result in immediate access to additional features, with prorated charges for the remainder of your billing cycle
  • Downgrading to a lower-tier plan will take effect at the end of your current billing cycle
  • When upgrading from monthly to annual billing, you may receive a discount as specified in our pricing structure
  • Changes in annual subscription plans may be subject to different terms, which will be communicated during the plan change process
  • If you exceed your plan limits (e.g., number of brands or content items), you may be automatically upgraded to the appropriate plan tier

7. Account Termination

In cases of account termination:

  • If DEX terminates your account due to violation of our Terms of Service, no refund will be provided
  • If DEX discontinues a service or feature, the no-refund policy still applies
  • You will be given an opportunity to export your data before account termination, in accordance with our data retention policies
  • After account termination, your content and data may be permanently deleted from our systems after a specified retention period

8. Payment Disputes

For payment disputes:

  • Before initiating a chargeback with your payment provider, please contact our support team to resolve any billing issues
  • Unjustified chargebacks may result in account suspension and additional fees
  • We maintain detailed records of all service usage and will provide this information in case of payment disputes

9. Free Trials

If we offer free trials:

  • Free trial periods allow you to test our services before committing to a paid subscription
  • You may be required to enter payment information to start a free trial, but you will not be charged until the trial period ends
  • You can cancel your subscription before the end of the trial period to avoid being charged
  • If you do not cancel before the trial period ends, you will be automatically converted to a paid subscription
  • Free trials are limited to one per customer and cannot be combined with other promotional offers unless explicitly stated

10. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

  • Email (All Inquiries): dex@bombayblokes.com
  • Phone: +91 99875 58189
  • Address: 21-B, Madhu Estate, 1st Floor, Pandurang Budhkar Marg, Near IKEA, Lower Parel, Mumbai - 400013
  • Hours of operation: Monday - Friday, 10:00 AM - 19:00 PM
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