DEX

Content Delivery Policy

DEX, operates as a digital service platform for social media content approval. This policy outlines how content is delivered, shared, and accessed through our platform.

1. Digital Content Delivery

All services offered through DEX are digital in nature:

  • Social media content (posts, reels, stories, carousels) is created and organized into decks by agencies
  • Content decks are delivered digitally to clients through secure, unique links for review and approval
  • Content approval status (Pending, Approved, Super Approved, Needs Edits) and feedback are delivered in real-time through the platform
  • Notification emails are sent when content is ready for review or when feedback is provided
  • No physical shipping or mailing of items is involved in our core content approval services

2. Content Approval Process

Our platform facilitates an efficient content approval workflow:

  • Content Creation: Agencies create and upload social media content to the platform
  • Deck Generation: Content is organized into decks that can be shared with clients
  • Client Review: Clients access content through secure links without requiring login
  • Approval Options: Clients can approve, super approve, or request edits with feedback
  • Status Tracking: Content approval status is tracked and updated in real-time
  • Feedback Cycle: Agencies can respond to client feedback and update content as needed

3. Content Access Methods

DEX provides multiple methods for accessing shared content:

  • Agency Dashboard: Agencies can access all content, brands, and approval statuses through their DEX account dashboard
  • Client Review Links: Clients can review content through secure, unique deck links without needing to create an account
  • Email Notifications: Email alerts are sent when content is shared or when action is required
  • Mobile Access: All content is accessible via mobile devices through responsive web design

4. Content Availability and Storage

Regarding content availability on our platform:

  • Content uploaded to DEX is stored securely in the cloud
  • Content remains available according to your subscription plan limits
  • Approval history and feedback are maintained for reference and accountability
  • Content may be organized by brands, campaigns, or content types for easy navigation
  • Archived content may be available for retrieval based on your subscription level
  • We recommend that agencies maintain backup copies of important content outside the platform

5. Delivery Timeframes

Our standard delivery timeframes for digital content:

  • Content Uploads: Content is typically available immediately after upload, subject to processing time for large files
  • Deck Link Generation: Sharing links are generated instantly and can be distributed to clients immediately
  • Notification Emails: Usually sent within minutes of a triggering action
  • Approval Updates: Status changes and feedback are reflected in real-time

6. Content Security

We implement security measures to protect your content:

  • All content is transmitted and stored using secure encryption
  • Client review links have built-in security measures but should be shared carefully
  • Deck links can be deactivated if they are accidentally shared with unintended recipients
  • Content permissions are based on account roles and sharing settings
  • We employ industry-standard security practices to protect your social media content

7. Content Delivery Issues

In the event of delivery issues:

  • If content appears unavailable or inaccessible, please check your internet connection and try refreshing the page
  • For persistent issues accessing content or deck links, please contact our customer support team
  • We will diagnose and resolve technical issues related to content delivery as quickly as possible
  • In rare cases of extended service interruption, we will provide status updates via email and/or our status page

8. Content Usage Rights

Regarding rights to content shared through our platform:

  • Agencies and clients retain all rights to their original content uploaded to DEX
  • DEX does not claim ownership of any content shared through the platform
  • Sharing content through DEX does not transfer copyright or ownership rights
  • Users are responsible for ensuring they have proper rights to any content uploaded to the platform
  • Approved content may be used according to the agreements between agencies and clients